pk65's Privacy Policy — Your Data Is Safe With Us

1 Introduction & Purpose

pk65 is a trusted online betting and casino platform operating for users in Bangladesh. We believe your personal privacy is a fundamental right, and protecting it is our primary responsibility.

The purpose of this Privacy Policy is to clearly inform you about what types of data pk65 collects, why it is collected, how it is stored and processed, and what steps we take to protect your data. From the moment you open an account on our platform through every transaction, your data is handled with the highest level of security.

pk65's SSL encryption and modern cybersecurity measures ensure that no unauthorized third party can access your data.

2 Data We Collect

pk65 collects only the data necessary to operate the platform and improve the user experience. The categories of data collected are described in detail below:

2.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only users aged 21+ are approved for an account)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Current residential address

2.2 Financial Information

• Mobile number associated with your bKash, Nagad, Rocket, or Upay account (for transaction processing)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session logs: login time, pages visited, and session duration
• Cookies and local storage data (explained separately below)

2.4 Communication Information

• Records of any communication with us via live chat or email
• Details of complaints or requests

3 Purpose of Data Collection

pk65 never collects unnecessary or excessive data. There is a specific and legitimate reason behind every piece of data collected:

• Account management: For registration, login, password recovery, and account security
• Age & identity verification: To confirm that only individuals aged 21+ are using the platform
• Financial transactions: To process deposits and withdrawals securely
• Fraud prevention: To detect and prevent suspicious activity
• Customer support: To resolve your issues quickly and effectively
• Platform improvement: To analyze user experience and raise the standard of service
• Legal compliance: To meet applicable legal obligations

4 Data Confidentiality & Sharing With Third Parties

pk65 never sells your personal data or provides it to third parties for commercial purposes. However, limited data may be shared in specific circumstances:

4.1 Service Provider Partners

Only the data necessary to complete transactions is exchanged with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under strict confidentiality agreements with pk65.

4.2 Legal Obligations

Data may be provided to legal authorities in response to a court order, government directive, or legitimate investigation. In such cases, pk65 will only provide the data that is legally required.

4.3 Fraud Prevention

If an investigation is required to prevent money laundering or other financial crimes, limited data may be shared with the relevant authorities.

5 Data Security Measures

pk65 uses industry-standard technology and processes to protect your data. Our security measures include:

6 Cookies & Tracking Technologies

pk65 uses cookies to ensure the smooth operation of the website and to improve the user experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are indispensable for the basic functionality of the platform. Without them, maintaining login sessions, saving form data, and security verification are not possible. Although they can be disabled from your browser settings, doing so may disrupt your use of the platform.

6.2 Functional Cookies

These cookies are used to remember your preferred language, screen layout, and other personalization settings, saving you the hassle of reconfiguring them every new session.

6.3 Analytics Cookies

Analytics cookies are used to collect information about which sections of the platform are used most and where improvements are needed. This data is fully anonymous and does not reveal any individual's identity.

You can delete cookies or configure your browser to stop accepting new ones at any time from your browser settings, though this may limit some features of pk65.

7 Data Retention Period

pk65 does not store any data indefinitely. The retention periods for different types of data are described below:

• Active account data: Retained for as long as the account remains active
• Closed account data: Retained for a defined period as required by legal obligations and dispute resolution needs
• Financial transaction records: Retained for the period specified under applicable financial law
• Log files and technical data: Automatically deleted within 90 days to 1 year as a general rule
• Support conversations: Deleted after the case is resolved and the review process is complete

Unless there is a legal requirement, pk65 does not retain any data beyond the necessary period.

8 Your Rights

As a user of the pk65 platform, you have the following rights over your own data:

• Right of access: The right to request a copy of any data stored about you at pk65
• Right to rectification: The right to request correction of inaccurate or incomplete data
• Right to erasure: The right to request deletion of your personal data in certain circumstances (where there is no legal obligation to retain it)
• Right to restrict processing: The right to request a temporary halt to data processing in the event of a dispute
• Right to portability: The right to receive your data in a structured format
• Right to object: The right to object to the use of your data for specific purposes

If you wish to exercise any of these rights, please contact us directly. pk65 will respond to your request as promptly as possible.

9 Protection of Minors' Data

pk65 is an adult platform. This service is open only to those aged 21 and above. We do not intentionally collect data from any minor.

If during the registration age verification process we discover that someone is under 21, that account and all associated data will be deleted immediately.

If a parent or legal guardian believes their child is using pk65 inappropriately, please contact us — we will take immediate action.

10 International Data Transfers

pk65 may use servers and services located outside Bangladesh to process your data. The following assurances are provided regarding international data transfers:

• Data is transferred only to the extent necessary to provide the service
• All international partners adhere to a privacy protection policy equivalent to that of pk65
• Transferred data is also kept secure via SSL encryption
• Strict data processing agreements are in place with all partners

11 Policy Changes & Updates

pk65 may update this Privacy Policy from time to time. When any significant change is made to the Policy, we will notify users:

• By displaying a notice on the website's main page
• By sending a direct message to the registered email address
• Via a pop-up notice at the time of login

If you continue to use the platform after a change takes effect, you will be considered to have accepted the new policy. The "Last Updated" date at the top of this page always indicates the most recent version.

12 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact pk65. Our dedicated support team is available 24/7.

pk65 is committed to responding to any data protection request within a reasonable time after it is received. The request will be processed after your identity has been verified.